FAQ

Frequently Asked Questions:
Why can’t I find my PD on my prescription?

There are two reasons why a PD may not appear on your prescription:

The first is that you may instead have a prescription for contact lenses. If you see a brand of contacts listed on your prescription, then these parameters will not work for glasses. You will have to contact your eye care professional to ask for a separate glasses prescription to ensure that you have the most accurate vision correction.

The second is that your PD was simply not written on your prescription. If this is the case, contact your eyecare practitioner and ask them for your glasses PD. If you are unable to attain this number, you can measure your PD with a ruler.

Do you sell gluten free contacts?

All of our contacts are gluten free, sugar free, and peanut free.

How do I return my contact lenses?

We want you to be happy with your order, and if anything is less than perfect we’re happy to accept returns for contact lenses provided the boxes are all unopened, unmarked, and unused. Follow the Steps for Making a Return or Exchange below for more information.

The Steps for Making a Return or Exchange

To return your order, call our Vision Care center at 1-602-633-5363 and they will email you a prepaid postage stamp. Please place your returning items in a sturdy box or the original package. Make sure that the return label is clearly visible. The return address should read:

Contacts Shipped 2u
14 E. Camelback Rd.
Phoenix, AZ 85012

When will I get my refund?

Please allow for 2 to 3 weeks from the date of return to receive your store credit or refund back onto the original account.

How long does it take my contact lenses to ship?

All contact lens orders must be verified prior to shipping. The verification process can take 2 to 3 business days.

After your order has been verified, your wait time depends on your lens type. Some products — including toric/astigmatism, RGP, and multifocal lenses are custom orders through the manufacturer. Production times are listed on product pages under the heading “Availability.”

Once your contact lenses are both verified and in stock, they should be shipped within 1 to 2 business days and will arrive within the time estimate provided by your chosen shipping method.

Ground shipping takes 5-7 business days for delivery.

Will I be charged duties and taxes?

In North America, prescription products — including prescription glasses, prescription sunglasses, and contact lenses — do not incur sales tax at the point of purchase.

Does ContactsShipped2U ship international?

Currently we do not shipped anywhere other than the United States.

Why do you need to verify my contact lens prescription?

Federal law requires that all contact lens purchases be verified with your eye care professional to ensure that your prescription is up to date and accurate.

When does my prescription expire?

There should be an expiration date listed on your contact lens prescription, set by your eye care professional. In most states, your prescription expires after 1&ndash2 years. If you cannot find this information, we recommend speaking directly with your doctor.

My prescription is expired — what now?

We can only verify valid prescriptions, which means that as soon as your prescription has passed the expiration date, we are unable to send your contact lens order until we receive an updated copy. To update your prescription and renew the expiry date, we recommend that you see your eye care professional for a refreshed eye exam.